|Shipping costs are calculated at the time of purchase and determined by product weight and quantity. The standard shipping fee for most products is $9.93, and will be boxed together. Heavy and bulky items require special attention and must be shipped separately. For these items, a standard rate will be charged. Please note that orders shipped to Hawaii and Alaska may incur additional shipping charges. Arrangements may be made to pick up the order at our Austin, TX location. If you wish to cancel your order, call our Customer Service Department during normal business hours at 800-282-2852.
Your order will typically be delivered in 5 to 7 business days, In the case of a back order, we will notify you within 5 business days. Please contact an account representative if you need your product delivery expedited or if you have any additional questions.
All internet orders ship via UPS Ground. Shipments to PO Boxes are not allowed. Options such as overnight and orders outside the continental U.S. need to be handled by an account manager through our sales dept. If the order was placed during standard business hours (8:00-5:00 CST Monday-Friday), the account manager must be contacted within one hour of placing the order or The Light Bulb Shop will assume the method is accepted and proceed with delivery. If the order is placed outside of standard business hours, the account manager must be contacted before 10:00 am CST the next business day.
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
The Light Bulb Shop will not match competitors' special offers, rebates, financing offers, clearance/closeout prices, or prices on used, damaged, returned, open box or display merchandise. For questions regarding any of our policies, contact our account managers at 800-282-2852.