March 23, 2017 - 07:03 PM  
 

Frequently Asked Questions Frequently Asked Questions
How do I know it's safe to submit my credit card number?
The Light Bulb Shop takes our customers' security very seriously and our site is secure. During the ordering process, if making a payment by credit card, you will be redirected to Paypal for secure payment pprocessing. In this secure area, personal information will be encrypted and one of our personnel will process the order. Personal information can also be submitted over the phone. To contact an account manager call 800-282-2852.

How do I cancel my order?
All products with written or expressed warranties will be gladly satisfied, replaced or credited within the warranty time limit. If you wish to cancel your order, call our Customer Service Department during normal business hours. Unless the order is for a specialty item or the product has already shipped, your order will be cancelled without penalty. If your order is for a specialty item, we will have to verify with the manufacturer that the order can be cancelled. You would be responsible for any restock fees charged by that manufacturer. If your order has already shipped, you will have to request a return with an account representative. You will be responsible for returning the shipment. There will be a restocking fee and no reimbursement for the original S&H charge.

What methods of payment does The Light Bulb Shop accept?
We accept Visa, Master Card, and American Express. If you prefer to purchase with a cashier's check, money order, personal check or purchase order, you must contact an account manager in our sales department. They will be happy to take your order, determine the freight and sales tax if applicable and advise you of the total. An order paid with a personal check will be held until all funds are available. This may cause up to a 3 week delay.

How fast can The Light Bulb Shop get my order to me?
Provided that the product is in inventory your order will typically be delivered in 5 to 7 business days. If you need an order immediately, we recommend calling our account managers to ensure the products are in stock and can be shipped right away.

We ship from Austin, Texas, a central location which assures fast delivery. If you're a commercial customer in the Austin area, we can even deliver your order to your doorstep for a small shipping and handling fee.

What happens if my order is lost or damaged?
In the instance that loss or damage does occur, our customer service department will correct matters to your satisfaction.

Will The Light Bulb Shop sell my name and address to other companies?
Never! Any information provided is used by The Light Bulb Shop only to serve our customers in the best and most efficient way. Your security is important to us and we do not sell our mailing list to anyone.
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